OPS FINAL EXAM
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1.Which of the following is considered a major process flow
structure?
2.ISO audits result in certifications that are done by first,
second, or third parties. Which of the following result in the best
certification of a firm?
3.Which of the following is ISO 14000 primarily concerned
with?
4. Which is the one correct value stream principle?
5. What is the starting point in developing a capacity plan
for a health care operation?
6. Which of the following is considered an organizational
blueprint, which prescribes the quantity and time frame for when
each end product will be assembled?
7.Which of the following is an element that addresses
elimination of waste under lean production?
8. In most cases, demand for products or services can be
broken into several components. Which of the following is
considered a component of demand?
9. Design for manufacturing and assembly delivers product
improvements by emphasizing which of the following:
10. Which of the following is one of the principles of
reengineering?
11. Which of the following is a characteristic that can be
used to guide the design of service systems?
12. Considering Hau Lees uncertainty framework for
classifying supply chains, which of the following is given to a
supply chain which has an evolving supply process based on
functional products?
13. There are many applications of poka-yokes in service
organizations. Which of the following is one of the three-T's used
to classify poka-yokes?
14. Which of the following is a major factor that
distinguishes service design and development from manufacturing
design and development?
15. A project can be segmented into which of the
following?
16. Which of the following is a cost impact and payoff
analysis tool from the operations consulting tool kit?
17. According to the theory of constraints, which of the
following can be a capacity-constrained resource (CCR)?
18. The ability to rapidly and inexpensively switch
production from one product to another enables which of the
following:
19. According to the theory of constraints, which of the
following financial measurements can be used to measure the firm's
ability to make money?
20. Demings PDCA (plan, do, check, and act) cycle underlies
what inherent Six Sigma principle?
21. Which of the following is usually included as an
inventory holding cost?
22. Which production process term best describes the
situation when activities in a stage of production must stop
because there is no work?
23. In a Gantt chart the vertical axis represents which of
the following?
24. The Shingo system states that the way to prevent defects
from coming out at the end of a process is to do which of the
following:
25. Which of the following terms describes the time a unit
spends actually being worked on together with the time spent
waiting in a queue?
26. Which of the following is one of Dr. Eli Goldratt's rules
of production scheduling for optimized production technology?
27. During the implementation of a project, which of the
following should be the primary focus of a consulting firm?
28. Which of the following is an analytical tool used in
Six-Sigma quality improvement programs?
29. A project manager must consider several components when
overseeing the planning process of aggregate operations;
specifically, whether such components are factors that are internal
or external to the organization. Which of the following factors
would be classified as an internal component for an organization?
30. Which of the following is the net requirement using an
MRP program if the gross requirement is 10,000 and the inventory on
hand is 4,000?
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