A new healthcare manager put some changes into place that would facilitate staff involvement in decisions related to patient care. One of these changes included transitioning to staff self-scheduling, with a few rules that the staff helped develop. One of the rules included that the more senior staff members would have first choice in their schedule. This new schedule process was well received until the holiday schedule started to be created. Negotiation and the importance of supporting each other to ensure everyone had some time with their family over the holidays was not prioritized, unlike in years past. A staff divide developed between the senior and less senior staff members. Senior members would give the less senior members the silent treatment and became noticeably less available to help the less senior members throughout their shifts. The conflict resulted in one staff member leaving work in tears and several others desiring to change floors or leave the hospital completely.

In your submission, respond to the following: Summarize the key problem outlined in the case study. How would you apply the ten steps to resolving an interest-based conflict (Quantum Leadership, pp. 250-253) to address this problem?