1. Which of these scenarios most clearly illustrates the concept
of emotional labor?
A. Because she must smile all day while working as a sales
clerk, Gloria loses touch with her actual emotional feelings.
B. Alvin experiences depression because, in order to feed his
family, he feels compelled to work in a chemical plant that
produces toxic waste.
C. As computerization allows Ed's manager more and more
control over his work tasks, he feels more like machine part than a
person.
D. Louise feels a loss of self-esteem as her nursing job
demands more hours at less pay, thus cutting back on quality time
with her children.
2. In Sweden, people pay high taxes. The majority of Swedes
A. have voted to pay the taxes and receive the benefits.
B. have immigrated to other countries to avoid paying high
taxes.
C. resent this.
D. endorse high taxes because they're Communists.
3. Resource mobilization theory proposes that one of the
sparks for turning perceived deprivation into a
social movement is
A. widespread anger.
B. absolute deprivation.
C. seething resentment.
D. organization.
4. Which of the following activities would not be an example
of primary production? A. Hunting
B. Teaching
C. Mining
D. Farming
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