Identify the classes and associations in the following narrative, and draw a class diagram with multiplicities.
Complete the following problems.

Chapter 1: Problems 1, 2, 3 and 4
Chapter 2: Problems 1 and 2
Chapter 3: Problems 1 and 2
CHAPTER 1

A recent article suggests:
A monumental change is emerging in accounting: the movement away from the decades-old method of periodic financial statement reporting and its lengthy closing process, and toward issuing financial statements on a real-time, updated basis . . . real-time financial reporting provides financial information on a daily basis. Current technology allows for financial events to be identified, measured, recorded, and reported electronically, with no paper documentation. Would a shift toward real-time financial statements make the financial information more useful or less useful? More or less relevant? More or less reliable?

2. Consider the following bar chart of how accounting professionals’ activities have changed over time. Comment on how information technology affects the role of accountants. In what respect is this a positive trend or a negative trend? What will this bar chart look like in 2020?
In 2002, John Deere’s $4 billion commercial and consumer equipment division implemented supply chain management software and reduced its inventory by $500 million. As sales continued to grow, the company has been able to keep its inventory growth flat. How did the supply chain management software implementation allow John Deere to reduce inventory on hand? How did this allow the company to save money? Which income statement accounts (e.g., revenue, cost of goods sold, SG&A expenses, interest expense, etc.) would this affect?

Dell Computer used customer relationship management software called IdeaStorm to collect customer feedback. This customer feedback led the company to build select consumer notebooks and desktops pre-installed with the Linux platform. Dell also decided to continue offering Windows 8 as a pre-installed operating system option in response to customer requests. Where does this fit in the value chain? How will this help dell create value?

(THIS CHART IS FOR QUESTION 2 HIGHLIGHTED)

Chapter 2

Identify the start and end events and the activities in the following narrative, and then draw the business process model using BPMN:
The Starbucks customer entered the drive-through lane and stopped to review the menu. He then ordered a Venti coffee of the day and a blueberry muffin from the barista. The barista recorded the order in the cash register. While the customer drove to the window, the barista filled a Venti cup with coffee, put a lid on it, and retrieved the muffin from the pastry case and placed it in a bag. The barista handed the bag with the muffin and the hot coffee to the customer. The customer has an option to pay with cash, credit card, or Starbucks gift card. The customer paid with a gift card. The barista recorded the payment and returned the card along with the receipt to the customer.

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